Privacy Policy
1. PACA Technologies
1.1. Lifesign is a brand of PACA Technologies Pty Ltd (also referred to in this Policy as PACA Technologies, we, or us).
1.2. PACA Technologies Pty Ltd (also referred to in this Policy as PACA Technologies, we, or us) takes the privacy of its users seriously. PACA Technologies is committed to protecting users’ privacy while providing personalised and valuable user experience through our technology products and services (including Lifesign).
2. About this policy
2.1. This Policy sets out the way in which PACA Technologies collects, uses and discloses personal information and explains your rights and how to contact PACA Technologies. PACA Technologies is committed to protecting your personal information in accordance with Privacy Act 1988 (Cth). Please read the text carefully.
2.2. We may modify or update this Policy from time to time by publishing a new version on our website. We will indicate any changes by updating the date of this Policy. If you have any questions about this Policy, please contact the PACA Technologies Privacy Officer using the details in section 13.
3. Summary
3.1. PACA Technologies may collect, use, hold and disclose personal information that we collect from you or from third parties for a variety of purposes, including to provide or promote our services to you (see sections 4 – 6). You can opt-out of receiving marketing materials from PACA Technologies at any time by utilizing the unsubscribe feature on any electronic marketing communications that you receive, or by contacting the PACA Technologies Privacy Officer.
3.2. PACA Technologies may disclose your personal information to third parties in the course of our operations. From time to time, we may also provide personal information to third parties outside Australia (see sections 7 and 8).
3.3. PACA Technologies may collect information in relation to your use of our websites, including through the use of cookies. Such information may be used to optimize or maintain our website and products, as well as for advertising purposes (see section 9).
3.4. PACA Technologies takes reasonable steps to protect the personal information that we hold. This includes using password-protected systems to store personal information (see section 10).
3.5. You have a right to access and/or correct personal information that PACA Technologies holds about you, or to make a complaint about our handling of your personal information. You can do so by contacting the PACA Technologies Privacy Officer using the details set out at the end of this Policy.
4. What kinds of information do we collect ?
4.1. In the course of its operations, PACA Technologies may collect, use and disclose the personal information of clients, users, and other individuals for the purpose of providing our services and operating our business, as described in this Policy.
4.2. Personal information collected and held by PACA Technologies may include your name, address, phone numbers, email address, date of birth, gender, occupation and relationships to other family members and their information.
4.3. Depending on the services you receive from PACA Technologies, we may also collect and hold details about your service history, payment information, and other details related to products or services ordered or purchased from PACA Technologies.
4.4. In certain circumstances, PACA Technologies may collect sensitive information about you (for example, health information or information about your racial or ethnic origin) with your consent and only if necessary for providing our services.
4.5. If you choose not to provide certain personal information, PACA Technologies may not be able to provide services to you or respond to your requests.
5. How do we collect and hold your personal information?
5.1. We may collect your personal information directly from you or from third parties.
5.2. PACA Technologies may collect personal information from you: (a) via our website; (b) when you fill in forms or applications; (c) when you contact PACA Technologies; (d) when you engage with PACA Technologies via social media; (e) when you subscribe to receive newsletters or other information; or (f) when you participate in our promotions or competitions.
5.3. We may also collect personal information about you from: (a) our business partners and service providers; (b) your authorized representatives; (c) publicly available sources; (d) third-party vendors or contractors.
6. For what purposes do we collect, hold, use and disclose your personal information?
6.1. PACA Technologies may collect, hold, use and disclose your personal information for various purposes, including: (a) to verify your identity; (b) to provide our services to you; (c) to process your payments; (d) to notify you in relation to your usage of our products; (e) to provide customer support; (f) to send you marketing communications about our products and services; (g) to improve our products and services; (h) to comply with our legal obligations; (i) to investigate and prevent fraud or other misconduct; (j) for any other purpose that is reasonably apparent at the time of collection or that you consent to.
7. To whom do we disclose your personal information?
7.1. We may disclose your personal information to: (a) our employees and contractors; (b) our service providers and business partners; (c) our professional advisors; (d) payment processors and financial institutions; (e) government agencies and regulators as required by law; (f) any other parties you consent to.
8. Do we disclose your personal information outside Australia?
8.1. PACA Technologies will store personal information on data servers that are controlled by PACA Technologies and are located within Australia where reasonably possible. However, in some circumstances, we may disclose your personal information to third parties located outside Australia.
8.2. When we disclose personal information overseas, we will take reasonable steps to ensure that overseas recipients handle your personal information in accordance with this Policy and Australian privacy laws.
9. Using our Website
9.1. When you visit our website, we may collect information such as your IP address, browser type, ISP, referring/exit pages, operating system, date/time stamps, and clickstream data.
9.2. We use cookies and similar technologies to improve your experience on our website. You can configure your web browser to reject cookies, but this may limit your ability to use all features of our website.
9.3. We may use third-party services such as Google Analytics to analyze website traffic and improve our services.
10. Protecting your personal information
10.1. PACA Technologies takes the security of personal information seriously and has appointed a Privacy Officer to oversee our management of personal information.
10.2. We use physical, technical, and administrative measures to protect your personal information, including password protection, encryption, and secure servers.
11. How can you access and correct your personal information?
11.1. You have the right to access and correct your personal information held by PACA Technologies.
11.2. To request access to or correction of your personal information, please contact our Privacy Officer using the details in section 13.
12. Opting out of direct marketing
12.1. You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our communications or by contacting our Privacy Officer.
13. Contact us
13.1. For privacy-related queries or complaints, please email our Privacy Officer at privacy@lifesign.au
13.2. We will respond to complaints within a reasonable period and work with you to resolve any issues.